Windows Xp No Sound Drivers

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How-To Geek Forums / Windows XP

Hello, am hoping someone might be able to help me please.

I have (or rather, I'm supposed to have) Realtek AC97 onboard sound

A week ago I lost my sound completely, also the little sound icon disappeared from my taskbar. I clicked on 'volume' in the control panel/sounds/audio & I got the message 'windows error SndVol32.exe'. This is fine now & I've got my volume icon back since downloading a new realtek driver but still no sound.

Have checked all obvious things in device manager, no exclamation marks etc and says 'device is working properly'.
Have checked ALL devices under sound, video and games in devices and all say 'working properly'.

I've run full system spyware, full virus check, registry fix, driver detective and still no sound.

Have made sure that nothing has been 'disabled' or ticked as 'mute' and now I'm completely out of ideas.

Someone else advised me to disable the Microsoft UAA Bus driver from systems (in devices) but I didn't have that in my systems devices.
I've also uninstalled the realtek driver then rebooted and let XP relocate it, still made no difference.

I've also looked at control panel/admin tools/services and made sure windows audio was set to automatic - which it was.
My PC is a HP Pavillion 734.uk, am using Windows XP Home SP3 (although up til yesterday it was SP2 and the problem was there a week ago so I'm sure it's not a SP3 problem)

Oh and I've also tried to do a system restore (before I installed SP3) but it wouldn't let me.

Can anyone think of something that I've not tried yet please to get my sound back?
Sorry this message is so long but wanted to let you know what I've already tried.
Many thanks in advance
Kaz :-))

kaz,
Welcome to The HTG Forums.

Thank you Rick :-)

Did you go to your computer update page below and download plus install the Realtek AC97 Driver ???
http://h10025.www1.hp.com/ewfr.....uct=296821
Kindest Regards,
Rick P. ♥ :)

Yes, that's the one I found.
Then when I uninstalled it later on XP found it again and it's the same version number. I'm REALLY stumped with this and although other people have had 'similar' problems with the Realtek onboard sound, none of the solutions have worked for me. I'm thinking that although my device manager say's 'working properly' my solution may be to purchase a new sound card - or even a new PC if I end up taking a hammer to bash this one in pure frustration :-))

Kaz, I took a look at the Quick Start Guide for your system from HP's website. The speaker configuration starting on page 22 of the manual (p.48 in the PDF file) looks complicated. There is a multi-channel sound option where you use the inputs -- line in and microphone -- as outputs to speakers. There is also an extra jack on the back labeled 'speaker' that is apparently designed for the included speakers. Are you using any of this stuff?

What kind of speakers do you have? Your diagnostic procedure is pretty sound (heh, heh), but I will ask the obvious questions anyway. Have you verified that the speakers do work with some other audio device (e.g. an MP3 player)? Also, you could verify the audio cable that way.

Hi Scott,
Many thanks for the link/s. Have checked out the manual online and yes I do have Multichannel sound option, but this is set to only 2/2.1.
Fairly simple set up with these speakers, L speaker is attached to R speaker via cable,R speaker has power cable attached which (obviously) goes into power socket, Green plug goes into the back of R speaker (into Green Audio input) and this attaches to the Green Audio out socket at the back of the PC. Even I couldn't get it wrong :-))
I've checked the speakers on a MP3 player and on my mates PC, they work fine. Audio cable is also fine - used it to connect my mates speakers back into her PC.
As for your comment about my diagnostic procedure being 'sound'....LOL, is all I can say :-)
I appreciate your help
Kaz

Oh and also wanted to say that since writing my first 'help' message, I've been into BIOS and checked that Audio was set to 'enable'.
I did other bits in there too as advised by the online HP help thing - hitting F5 and then F10 and as a last resort, disabling power & holding in power switch for 20 seconds then reconnecting, go back to BIOS and do the F5/F10 thing again. I've STILL got no sound.......GRRRRRRR! :-)

Windows

Windows Xp Sound Drivers Download

If my onboard sound had developed a major fault, would there be any way of knowing this?

I'm thinking about buying and installing a PCI soundcard to replace the onboard one but am worried that I'll still have the same problem because I've not got to the bottom of what's causing the sound loss in the first place.
Any advice VERY gratefully received
Thanks, Kaz

Kaz, another thing to try is some diagnostics. Start with the DirectX diags, which should be installed in your system. Open a run box (Win+R), enter dxdiag, and go to the Sound tab(s). Run the DirectSound tests and see if you get anything. Is there a RealTek Sound or Audio Manager on your system? I have a RealTek sound chip, too, and the software installed 'RealTek HD Audio Manager'.

In the worst-case scenario, the speaker jack is broken or the jack assembly has come loose from the motherboard. In such a situation, there would be no way for the system or any software diagnostics to discover this. You could try *gently* moving the jack with the plug while some audio is playing.

One more crazy test I though of. You could enable the multichannel sound, then try plugging your speakers into the other jacks, blue and pink, while playing back multi-channel sound, such as a DVD with 5.1 channel sound. If you get audio out of those jacks -- even surround or center channel audio -- it might suggest that the green jack is bad.

Update....I've done the dxdiag and run directSound Test. Asked me if I could hear sound (Grrrrrr) :-) Clicked 'no' and got the message 'Failure at step 19 (user verification of software): HRESULT = 0x00000000 (error code) which I assume means because I confirmed that I couldn't hear sound, the test is telling me there is an error with the sound.

On my system there is RealTek AC97

Have tried the speaker jack in both blue and pink whilst on 5.1 - still absolute silence.
Have also tried 'gently' moving the jack around whilst in green/pink and blue but still silence.

My husband had a look inside last night and everything *seems* to be firmly in place. So back to scratching my head and wondering again I think :-)

Thanks for the suggestions anyway Scott.

kaz,
Assume you have Realtec Icon in Contol Panel.
In Control Panel, clck on Realtec Sound Manger Program.
Go through all settings and insure sound is NOT MUTED.
This will probably NOT help as you had ERROR in ScottW's testing.
I have Realtec running on this machine BUT cannot duplicate error no matter what I do.
Post Back.
Kindest Regards,
Rick P. ♥ :)

Hi Rick,

I wasn't 100% sure if you meant an *actual* icon IN Control Panel or go to 'sounds, speech & audio and check from there?
Anyway, checked the above first - again. Then went back and clicked on 'Other Control Panel Options' and I definitely don't have an actual RealTek icon in there. What I have is:
AC3 Filter
Java
NVidia nview Desktop manager
Quicktime 32
AXIS Media Control
Mail
Quicktime
But no icon for RealTek.

Also something eles I've just discovered, is that once again my multi-channel Sound Manager has reset itself (overnight & without any prompting) back to headphones again instead of 2/2.1 sound?
I have of course checked that headphones do not work either - and they don't, but I'm curious as to why the Sound Manager has reset itself (again).
I'm starting to feel like a lost cause :-)
My ICT guy at work came in with black bags under his eyes today and said he's not managed to sleep most of the weekend trying to get to the bottom of it - to no avail.
Thanks again everyone for all your suggestions - they are much appreciated.
Kaz

Windows Xp Sound Drivers Free

kaz,

If you don't have the (Realtec Sound Manger Program) in the control panel, then in all probability you are missing Realtec sound drivers in the computer system for some reason.

That is why I ask in my second post in the thread if you had installed the drivers for the computer.

Did your computer come with a CD maybe??? with all drivers on it ??

Unlike a pre-built computer, a builder MB will come with a CD with all drivers on it to get the system going.

Let me search Realtec and other places to see if I can find a program to install which might??? get you going.

Kindest Regards,
Rick P. ♥ :)

kaz,

Go to link below and navigate to a supported XP download program.

You have to accept an agreement so I can't give you a direct link.

NO guarantee but it's worth a chance.

Kindest Regards,
Rick P. ♥ :)

Hi Rick,

I have RealTek in my device manager list - doesn't this mean I have the driver that I need? I'm a bit confused now.

Also when things first went wrong I did download a driver from RealTek (that was what got rid of my SndVol32.exe error and gave me back my sound icon in the task bar below).

Since then, I've uninstalled the driver and let XP relocate it. It does without any problem and says it's working properly, so I'm a bit muddled now about downloading again.

I went to the page on your link and it took me to a list of stuff I didn't really understand....I'm not at all sure what to download now from that page.
Sorry if the above seems 'dim' but I'm not an expert (lol, as if you couldn't guess eh) and I'm learning (lots) as I'm going along.

Also, my PC didn't come with any disks at all. Everything was pre-loaded on in advance. I did make 'rescue disks' but the PC came with nothing.
Kaz

kaz,

Didn't mean to confuse you.

Was just looking at what appears different in your machine than mine since my board has an integrated sound chipset which runs Realtec sound also.

Of course my integrated sound chipset is different as this is a Asus mother board.

Again, was just looking at Realtec programs that might support your machine with its features.

Let me go back to Realtec and review everything once more.

Kindest Regards,
Rick P. ♥ :)

kaz,

Looking at the specs for your computer and matching them against a real Intel Board with an integrated sound system as close I can get, this Intel download might probably???? work?????. Don't know.

Again I don't want to confuse you with geek speak AND also don't want to hurt your computer in any way.

Unfortunately I'm in situation where I cannot recommend nor can I recommend this solution because if I break your your computer, I cannot fix it due to the fact I'm thousands of miles away.

Windows Xp No Sound Problem

I wish I did have a 'magic' solution but I don't. I only know what I would do if the computer were on my bench.

Windows Xp No Sound From Speakers

Please reply.
Kindest Regards,
Rick P. ♥ :)

Kaz, do not use drivers or audio software from RealTek or Intel unless the ones from HP just don't work. Also, never use WDM drivers under XP unless there is no choice.

If there is a RealTek device under 'Sound, video, and game controllers' in Device Manager, then you do have some driver installed. What I was hoping to see is that you had some RealTek Sound Manager software installed in addition to the device drivers. Here is a page that I found at HP that shows the RealTek Sound Effect Manager:
http://h10025.www1.hp.com/ewfr.....=c00377375

Do you have something like that? It may not look exactly the same. Based on some of the comments that you made, I think you do have something like this, but maybe don't realize it comes from RealTek. From the pictures on HP's website, it looks like the Sound Effect Manager doesn't say 'RealTek' on it anywhere.

Another thing that I would like you to consider is reinstalling the whole RealTek software package, which should include the driver and Sound Effect Manager. After all of the fiddling around trying to make it work, it may have gotten wonky. Look in Add/Remove Programs and see if you have any packages that start with RealTek or Sound Effect. Be aware that RealTek makes other devices, such as network chips. Get the software from HP at this location which I reached by putting in the model of your system, Pavilion 734.uk and selecting software downloads:
http://h10025.www1.hp.com/ewfr.....uct=296821

Do you have something like that? It may not look exactly the same. Based on some of the comments that you made, I think you do have something like this, but maybe don't realize it comes from RealTek

Hi Scott,
Thanks for the link with the pics, I have something very similar which is called multi-channel sound manager. Not exactly the same and as you say, doesn't say 'RealTek' on it anywhere but definitely along the same lines as the link.

I've done as you suggested and once again uninstalled the RealTek package from Add/Remove programmes then downloaded from your link. No sound yet though :-)

I'm sincerely sorry to end up being such a pain in the butt,:-( I don't think I can solve this without someone actually taking a look at it now. I just can't think of anything else to try

I'm very grateful for all the help and advice you guys have given me anyway
Kaz x

I think the Realtek Sound Manager calls itself RtHDVCpl.exe . It should show up as one of the running processes in the task manager.

@whs,
RtHDVCpl.exe for Vista and RtHDCpl for XP plus (4) other files in Widows Directory Plus installs as a Directory in Program files. Must have version which is supported by 945G chipset per her computer specs.
Much more than (1) file update.

Kindest Regards,
Rick P. ♥ :)

Kaz, you are not a pain in the butt. Geeks like me enjoy this kind of challenge. I can take a look at your system using CrossLoop remote access software. See this article to learn how it looks and works:
https://www.howtogeek.com/howto/windows-vista/remotely-control-somebodys-desktop-the-easy-way/

If you would like to try it, ask the moderators to send me your e-mail address. DO NOT post your e-mail address on this public forum, just write a reply in which you ask the moderators to send your e-mail privately.

Hi Scott,
Thank you so much for the offer, I would very much like your help.

Message to moderators: please provide my private email address to ScottW
Kaz x

Hi Kaz,
I have the same problem and it's driving me mad. Did you manage to fix it? If so, how?

Anna



Topic Closed

This topic has been closed to new replies.

How to Update Windows XP Audio / Sound Drivers

This post will help you if you are experiencing any of the following problems:

  • you can’t hear any sound from your computer
  • sounds are interrupted or play abnormally
  • your computer doesn’t behave normally (crashes, restarts or stops responding) when playing sound
  • You get an error message when trying to play a sound (below are some examples of error messages):
    – WAV sound playback error detected
    – The CD Audio device is in use by another application
    – MIDI output error detected
    – Your audio hardware cannot play files like the current file
    – No wave device that can play files in the current format is installed

To fix Audio Device problems with any of the above symptoms, you should first try the in-built sound troubleshooter. If this does not resolve the issue then you will need to look at manually or automatically updating Sound Drivers.

Windows Sound Troubleshooter:

  • Select Start > Help and Support
  • Under Pick a Help Topic, select Fixing a problem
  • On the left navigation panel, select Games, sound, and video problems
  • In the right panel, select Sound Troubleshooter

Follow the on-screen instructions until your sound problem is resolved or you run out of options. If this happens then you need to look at the next option, updating your Sound Drivers.

How to Update Windows Sound Drivers:

Sound Drivers For Windows Xp

You can use the Microsoft Update Tool in to check if there are Updates for your Sound Drivers. If your Sound Drivers are out of date you will need to get details of the Sound Driver in question and then contact the manufacturer for an update. Some manufacturers are better than others in responding to these requests. Alternatively, you can let a Driver Update Tool do the work for you. You can run a Drivers Scan for free but will need to register the software to get automatic Driver Updates. Alternatively, follow the instructions below to try to manually update the Drivers yourself:

  • Select Start > Run
  • Type dxdiag in the Open box – click OK
  • Select the Sound tab
  • Under Device, note the device name, and under Driver, note the name of the Provider
  • Click Exit

You now have the information required to contact the sound driver manufacturer and request a Driver Update.

Common XP Audio Problems

Windows Vista No Sound

  • Windows Media Player cannot play the file
  • WAV sound playback error detected
  • audio hardware cannot play files
  • No wave device that can play files in the current format is installed
  • device cannot start (code 10 error)
  • drivers for this device are not installed (code 28 error)
  • sound works erratically in windows xp

Windows XP Drivers downloads, including XP Audio Drivers, Windows XP USB Drivers, XP VGA Drivers